Hassan K. · JBR Tower 2 · 802
Kitchen sink leak · Emergency 4h SLA
Tech: Rashid · ETA 09:30 today
in 2h 17mWelcome, Tariq R. Al-Awadi
Marina HVAC & Maintenance Co. · Operations Manager
HVAC · plumbing · electrical · general handyman · Dubai Marina · JBR · Bluewaters · Palm Jumeirah
8 technicians + 2 supervisors · Emergency 4 hours · Standard 24 hours · Scheduled by booking
badgeDED-MAINT-2023-44721 verifiedKYC verified 24-03-2026
inboxWork-order inbox 8
All Emergency Standard Completed
SH Sara M. Hussein · Marina Apartment 1402 HVAC compressor failure - no cooling on master bedroom unit On-site (parts ordered)
Reported bySara M. Hussein (Tenant)
UnitMarina Apartment 1402 · Marina Heights Tower 3
Reported viaREMT in-app form (cross-reference: this lines up with the Report maintenance CTA on the Tenant Dashboard)
OwnerAhmed M. (notified via REMT)
SymptomsMaster bedroom AC unit blowing warm air; outdoor condenser unit running but not cooling.
Diagnosis15-05-2026 12:30 by Rashid: compressor capacitor failure, requires replacement.
Parts ordered15-05-2026 13:00 · Carrier-compatible 45/5 μF dual capacitor · ETA 16-05-2026 12:00
Resume on-site16-05-2026 14:00 (Rashid returning after Hassan's emergency)
HK Hassan K. · JBR Tower 2 · 802 Kitchen sink leak - water pooling under cabinet Tech en route · ETA 09:30
Preview summary: full work-order log opens here in the production MSP workspace.
MA Mohammed A. · Palm Jumeirah Shoreline 21-405 Annual AC servicing (scheduled) Scheduled
Preview summary: full work-order log opens here in the production MSP workspace.
AM Ahmed M. · Dubai Marina Park Tower · 1502 (vacant) Pre-tenancy inspection · 12-point checklist Scheduled
Preview summary: full work-order log opens here in the production MSP workspace.
FS Fatima S. · Bluewaters 1503 Bedroom ceiling light not working · single fixture replacement Completed 14-05-2026 17:45
Preview summary: full work-order log opens here in the production MSP workspace.
RA Reem A. · Marina Heights Tower 3 · 1208 Bathroom shower head replacement Completed 12-05-2026 10:00
Preview summary: full work-order log opens here in the production MSP workspace.
KY Khalid Y. · JBR Sadaf 5 · 1106 Door handle jammed on main door Completed 10-05-2026 11:00
Preview summary: full work-order log opens here in the production MSP workspace.
LA Layla A. · Marina Quays East · 904 Smoke detector battery replacement (annual) Completed 08-05-2026 14:30
Preview summary: full work-order log opens here in the production MSP workspace.
routeDispatch kanban
Demo now 16-05-2026 07:13 Backlog · 0
check_circle All caught up - zero pending assignments
Dispatched · 1
On-site · 1
Sara M. Hussein · Marina 1402
HVAC compressor failure
Tech: Rashid (returning 14:00)
parts in transit · ETA 12:00 Completed · 1 + 4
pending 0 completed today
Completed last 7 days · 4
Fatima S. · Bluewaters 1503
light fix · 14-05-2026
Reem A. · Marina Heights 1208
shower head · 12-05-2026
Khalid Y. · JBR Sadaf 5 · 1106
door handle · 10-05-2026
Layla A. · Marina Quays East · 904
smoke detector · 08-05-2026
This month revenue
01-05-2026 to 16-05-2026
AED 32,400
24 work-orders closed
+12% vs 01-04-2026 to 30-04-2026YTD revenue
2026
AED 168,200
97 work-orders closed · 5 months
Monthly run-rate AED 33,640Outstanding invoices
Current receivables
AED 8,600
5 invoices unpaid · avg 11 days
Oldest 23 days · Bluewaters mgmt co.groupsToday's crew
6 of 8 on shift today16-05-2026
Rashid Ahmed HVAC specialist 09:30 Hassan emergency · 14:00 Sara HVAC return
Yusuf Hassan HVAC Standby (emergency cover)
Mukesh Pillai Multi-trade Standby · booked 19-05-2026 10:00 Palm AC
Anil Kumar Multi-trade Standby · booked 19-05-2026 10:00 (paired with Mukesh)
Karim Selim Plumbing Standby · booked 18-05-2026 14:00 pre-tenancy
Hamza Boutros Electrical OFF (rest day)
Saif Al-Rais General handyman Standby
Tarek Mansour General OFF (annual leave 14-05-2026 to 21-05-2026)
speedSLA compliance
Just under 95% target
reviewsRecent reviews
Fatima S. · Bluewaters 1503
Light fix done in 30 minutes by Saif. Polite and clean workmanship.
Reem A. · Marina Heights 1208
Good work on the shower head, but the tech arrived 40 min late. Otherwise no complaints.
Khalid Y. · JBR Sadaf 5 · 1106
Door handle fixed in 20 minutes. Tech offered to check the other handles in the apartment too - appreciated the thoroughness.
Ahmed M. · Dubai Marina Park Tower · 1502
Tariq's team has handled my Marina Park Tower unit for two years now. Reliable, no surprises, transparent pricing.
Layla A. · Marina Quays East · 904
Annual smoke-detector battery service handled in one visit. Professional crew.